FAQs

COVID-19 can sometimes lengthen our postage time frames. We pack and send your parcel as quickly as
possible, but once it is in the postage carrier’s hands it can sometimes experience delays because of COVID-19.

If you’re ordering some of our goodies as a gift, we recommend ordering them as early as possible to ensure they make their way to you in time. We really appreciate your patience with us and the postage carriers

Please note: COVID-19 has also affected some postage costs, especially overseas postage.

We absolutely do! You can now check out using Afterpay.

Most of our goodies are sent on their way to you within 48-72 hours after you place your order. We do our best to get them to you as quickly as possible because we are excited to get them into your hot little hands and bring a little magic into your day.

Once we’ve posted your order, you’ll get an email notification letting you know it’s on the way. If you haven’t received an email, please check your junk folder before contacting us for an update.

We love working with other businesses and do our best to fill your wholesale order as soon as possible. Wholesale are dispatched 7-9 business days after payment has been received. Orders can sometimes take longer in peak times, like Christmas and Mother’s Day.

Once we’ve dispatched your order, you’ll get an email notification letting you know it’s on the way. If you haven’t received an email, please check your junk folder before contacting us for an update.

We wrap our products with the most love and care, making sure to pack them carefully and clearly mark them as fragile to ensure they make their way to you safely.

In the unfortunate case that your product is damaged or your order is missing something, please send us an email at admin@saltandrainbows.com.au within 72 hours of receiving the package. In your email, please include some photos showing the damaged item and your postage information. We will do our absolute best to resolve your request ASAP.

Please note: some crystals can be soft and crumbly. We include a warning in the item description and therefore we do not take any responsibility for broken pieces as the crystal is super fragile and broken pieces are common.

88 644 246 248

We’re busy bees working around the clock to send off your orders and dream up new goodies for you, so our email response time is within 72 hours. Sometimes our inbox gets flooded, if you haven’t received a response within 72 hours, please resend the email to admin@saltandrainbows.com.au.

We always want to make sure you can order exactly what you’re dreaming of.

Currently, our crystals are restocked every couple of weeks and our permanent products like tumbles, points, candles and bath products are restocked more frequently.

As our business grows, we hope to offer more regular stock drops of other goodies for you.

Absolutely, we love to bring you the exact magic you’re looking for! Please follow this link to enquire about your custom order.

At this time, we do not ship to PO boxes. We apologise for any inconvenience.

Yes we do. However, for insurance reasons, we do not ship handmade products to the USA or Canada.